On The Owl Teacher, the resources you purchase through my website are delivered electronically via digital download. Unlike physical goods, you cannot return a PDF file once it has been downloaded. For that reason, all sales on The Owl Teacher are considered final and nonrefundable.
I offer refunds in a few limited circumstances. Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.
- Duplicate Purchase—you accidentally purchased the same resource twice.
- File Link Not Clicked / Downloaded—you purchased a resource, but never clicked on the link to download the file. (As determined by Tammy DeShaw, The Owl Teacher).
If your purchase meets these guidelines, you can contact me with a refund request. As part of your request, be sure to include your name that you purchased it under, the resource name, your concerns about the resource, and any other important information I need to know.